I am a 48-year-old male whose chin was never very pronounced. I took the plunge and set up a consultation. This was not an easy decision for me, I was very worried that the results of any procedure would leave me looking or even feeling artificial – I’ve never had cosmetic surgery. I don’t post reviews often but feel compelled to write something for West End Plastic Surgery. When I arrived for the consultation I was impressed. The front desk staff and the registered medical assistant were nice and efficient. Dr. Cohen was friendly, patient, and clear which went a long way to soothe my apprehension. He recommended the deep plane face and neck lift, with a chin implant which sounded like a lot of work, but he took his time to explain the procedure. I felt like his answers, to my questions, were intended to inform me, rather than trying to convince me. During our conversation, I realized that his expectations for my outcomes matched and, in some cases, exceeded mine. That day I also met Debra Schrag, the Administrator, and was just as impressed with her efficient and helpful attitude as I was with Dr. Cohen. I just wanted this whole thing to go smoothly and felt like she would make sure that happened. I was quite nervous going into the procedure, but Nurse Samantha Marzi and Anesthesiologist John Bing were amazing at keeping me comfortable and positive. I had the surgery about two weeks ago and I’m very pleased with the results. There has been less recovery than I was expecting. I’m glad that I decided to take this step with Dr. Cohen and WEPS. The procedure was a life-changing decision for me, and my only regret is that I didn’t seek it sooner. -E.F.

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